Refund policy

1. Refund Policy

Overview

We do not offer refunds. Eligible items may be exchanged.

To be eligible for an exchange, your item must be unused and in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

Exchanges

Once your returned item is received and inspected, we will email you to confirm receipt and to notify you whether your exchange has been approved or rejected.

If approved, your exchange will be processed and the replacement item shipped within 3 business days.

We only replace items that are defective or damaged. To arrange an exchange, email us at annacatshop@gmail.com and send your item to:

NETWORK LEATHERS, Phase III, Kasba Industrial Estate, Shed No. 30, Kolkata, West Bengal 700107, India

Sale Items

Only regular priced items are eligible for exchange. Sale items cannot be exchanged.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your exchange once the returned item is received.

Return Shipping

You are responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable.

Depending on where you live, the time taken for your exchanged product to reach you may vary. For higher value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.